Privacy Policy

Please take a minute to read the following policy so you understand how we use the personal information we ask you to submit. If you use any of TrueRoute’s services, you agree to these terms.

• Our commitment to privacy
• The information we collect
• How we use information
• Cookies
• Log Files
• Special Offers and Updates
• Sharing—Third parties
• Our commitment to data security
• Our commitment to children’s privacy
• How to access or correct your information

Our commitment to privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available from our footer navigation that is found on every page of our website. When you register with TrueRoute, we ask you for personal information. We use this information to provide services to you, conduct account verifications, and to communicate with you. We also use your email address to send you messages about TrueRoute’s services, special offers, promotional announcements and customer surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive such information simply unsubscribe by checking the unsubscribe links.

The information we collect

This notice applies to all information collected by TrueRoute websites. On some pages, you can subscribe for services, make requests, and input information about your business. The types of personal information collected at these pages are:

• Name
• Billing address
• Email address
• Phone number
• Credit/debit card information
• Unique identifiers (such as username and password)

On some pages, you can submit information about other people. For example, if you enter your customer’s information, you will need to submit their address. In this circumstance, the types of personal information collected are:

• Name
• Address
• Phone number
• Email

How we use information

The primary use of your personal information, other than directly in connection with services we provide, is to efficiently provide you with personalized, relevant information. We also use registration information to let you know about new features or other offers of interest from us and to address customer service needs and requests.

Cookies

Contrary to popular myth, cookies do not extract private or personal information from your computer’s memory, but rather, record only information you volunteer to us upon registering or visiting the site. Cookies are tiny files placed onto the hard drive of your computer when you register at our Web site that enable our server to recognize or “remember” who you are each time you return. Cookies can be removed by following your internet browser help file directions.

Log files

Like most standard website servers, we use log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Special offers and updates

Users will occasionally receive information on products, services, special deals, etc. Out of respect for the privacy of our users, we present the option to not receive these types of communications. If you are a former customer, you may continue to receive special offers and updates regarding our services, unless you choose to unsubscribe from such communications.
Sometimes it is necessary to send out a service-related announcements. For instance, if our service is temporarily suspended for maintenance, we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and, in regard to issues relating to their account, we reply via email or phone, in accordance with the user’s wishes.

Sharing—Third parties

TrueRoute will not disclose your personal information provided in connection with registration or purchases, except with your knowledge and consent as described in this Privacy Policy or as may be required by law, or to protect the rights or property of the TrueRoute websites.

Information submitted by you online (such as information about products you purchase from us, your name, address, email address) may be shared with companies with which we have a commercial relationship, including companies through which you reached TreuRoute. For example, if you make a purchase with us because of a special offer made through another site acting as a distributor of our products, in that circumstance you will be considered their customer as well.

We will not, except as may be required by law, share with any other party your password or payment information. We may also share information about you (including name, email address, phone number, and postal address) to our marketing partners or other companies with whom we have a commercial relationship, so they may contact you about information and services that we feel you would benefit from.

We also reserve the right to disclose aggregated user statistics in order to describe our services to prospective partners, advertisers, and other third parties. Under protection of confidentiality agreements, TrueRoute may match common user information, such as name, address and phone number with third party data to avoid duplication and prevent errors.

Our commitment to data security

TrueRoute uses reasonable precautions to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line. TrueRoute reserves the right to make any amendments, modifications or changes to this Privacy Policy at any time. If users have any questions about the security at our website, users can send an email to us.

Our commitment to children’s privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18. In order to subscribe to TrueRoute’s services, the user must be 18 with a valid credit card.

How to access or correct your information

You can access your personally identifiable information collected by TrueRoute by logging into your account. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.